The on-board guest service
AIDAchat is AIDA's on-board chat service. Guests can communicate with each other during their trip. The underlying messaging solution's standard features did not cover the required workflows. Our extensions enable the chat behaviour designed for AIDA's on-board use.
Custom business logic for on-board operations
Our modules extend the messaging solution with business logic designed for AIDA. It connects chat with booked services and workflows during the journey. Our work includes the backend and integration of the required services, fitting chat into the existing guest offering.
Consider push notifications and read status together
Our work also includes push notification integration. We extended the chat frontend with a read status that is taken into account when notifying guests. This complements in-app conversation with notifications aligned to actual usage.
The chat module in the new AIDA app
The chat frontend is by Compeople; our extension adds read status. This frontend is integrated as a module into the new AIDA app, built by Adesso and released in summer 2026. Our contribution therefore covers the backend, connected services and the targeted extension of the chat module.
Replira grew out of this experience
Insights from AIDAchat informed Replira, a complete rebuild as an independent product. Replira implements the existing solution's key interfaces. This allows the server component to be replaced with little integration effort while retaining the existing chat frontend. Replira also includes service chats for communication between guests and departments.